Shipping Information

We offer fast and reliable shipping options to ensure you get your products on time. Here's everything you need to know about how we deliver to you.

Shipping Methods

• Standard Shipping: 2–5 business days within Kenya
• Express Shipping: 1–2 business days (available in select cities)
• International Shipping: 7–14 business days (selected countries only)

Shipping Charges

Shipping charges are calculated at checkout based on location, weight, and shipping method. Free shipping may be available on orders above a certain amount.

Order Processing

Orders are processed within 24 hours (excluding weekends and holidays). You’ll receive an email with your tracking number once your package ships.

Delivery Delays

While we strive to deliver on time, some delays may occur due to weather, customs, or high demand. We’ll keep you informed every step of the way.

Order Tracking

Track your order using your tracking number here. For assistance, contact us at support@online.com.

Missing or Damaged Items

Contact us immediately if you receive a damaged package or an item is missing. Include your order number and photos if possible.