Returns & Refunds Policy

We want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.

Return Eligibility

You can return an item within 7 days of delivery if:

• The item is unused and in its original condition
• It includes all original packaging and accessories
• You have the receipt or proof of purchase

Items Not Eligible for Return

• Perishable items (e.g. food, flowers)
• Downloadable software or digital goods
• Custom/personalized items
• Items marked as "Final Sale"

Return Process

Email us at support@online.com with your order number and reason for return. Our team will provide instructions.

Refunds

Once your return is received and inspected, we’ll notify you. Approved refunds will be issued to your original payment method within 5–7 business days.

Late or Missing Refunds

• Check your bank account again
• Contact your credit card provider
• It may take some time before your refund is posted

If you’ve done this and still haven’t received your refund, contact us at support@online.com.

Exchanges

We only replace items if they’re defective or damaged. If you need to exchange it for the same item, email us at support@online.com.

Return Shipping

Buyers are responsible for return shipping costs unless the return is due to our error.